BILLING POLICIES

Usage of CVO Acceleration’s of The Business Acceleration Group LLC’s services constitutes customer’s acceptance of CVO Acceleration’s of The Business Acceleration Group LLC’s billing policy. Following is CVO Acceleration’s of The Business Acceleration Group LLC’s’ billing policy with which all customers must comply:

All accounts are set up on a prepaid basis. Payment must be received by CVO Acceleration of The Business Acceleration Group LLC before any billable service is provided. Customers are required to keep a valid credit/debit card on file to charge for recurring monthly subscription fees, fax or voice broadcast service fees and all email overage fees.

All international customers must pay by credit/debit card. CVO Acceleration of The Business Acceleration Group LLC does not accept international checks.

Subscription billing is based on availability of services, not based on usage.

Customers are responsible for keeping all credit/debit card details and contact information current.

All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.
Invoice and payment receipts are available to customers upon request.

Billing Cycle

Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date. If the credit/debit card is declined, CVO Acceleration of The Business Acceleration Group LLC will attempt to charge the card on file for 30 days.

Late Fee: All accounts more than 30 days past due may be assessed a late fee. No fewer than three attempts to contact the customer will be made before any late fee is assessed.

Delinquent Accounts: All accounts 30 days past due may be disabled until balances are paid in full. When disabled, all access will be suspended and data will be unavailable.

Deactivation: After an account is delinquent 60 days, it will be cancelled due to non-payment.

Once cancelled, the customer will not be able to recover any files until the account is current.

Application data will be stored for 90 days post cancellation. After that, application data will not be available. The account record and delinquent balance will be submitted to a third-party collection service.

Subscription Billing

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which customers purchase their subscription.

Customers may cancel their subscriptions at any time. In the event of cancellation, customers will still have access to their service or applications through the end of their current billing period. CVO Acceleration of The Business Acceleration Group LLC will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.

Payment Methods

The CVO Acceleration of The Business Acceleration Group LLC accepts payments via credit/debit card.

Payment by any other means, such as by check, is on a per-customer basis and must be agreed to by CVO Acceleration of The Business Acceleration Group LLC.

CVO Acceleration of The Business Acceleration Group LLC currently accepts American Express, MasterCard, Discover and Visa credit/debit cards.

Cancellations

Cancellations must be done verbally through a representative of CVO Acceleration of The Business Acceleration Group LLC and 30 days prior to the next billing date.

Email requests to cancel do not constitute acceptance of any cancellation. Only verbal requests made with a representative of CVO Acceleration of The Business Acceleration Group LLC will create a cancellation request.

Customers are encouraged to keep records of all cancellation communication. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.

Closing an account with CVO Acceleration of The Business Acceleration Group LLC cannot be done by simply canceling the credit/debit card. CVO Acceleration of The Business Acceleration Group LLC will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service.

It is imperative that account cancellation is done by speaking with a representative of CVO Acceleration of The Business Acceleration Group LLC to ensure account closure.

Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled.
All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service.

Billing Disputes

As a current or prior customer of CVO Acceleration of The Business Acceleration Group LLC, each customer agrees to provide CVO Acceleration of The Business Acceleration Group LLC 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank.

CVO Acceleration of The Business Acceleration Group LLC must be the first option in billing disputes. Should CVO Acceleration of The Business Acceleration Group LLC receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before CVO Acceleration of The Business Acceleration Group LLC has been given a chance to resolve the issue, CVO Acceleration of The Business Acceleration Group LLC has the right to collect on the rendered services and any fees associated with those disputes.

Regardless of the outcome of the chargeback, CVO Acceleration of The Business Acceleration Group LLC retains the right to collect on any rendered services or fees that are due. The Business Acceleration Group LLC will submit any disputed amounts to a collection agency.

Once a chargeback has been received, CVO Acceleration of The Business Acceleration Group LLC will immediately suspend the account until the matter is resolved.

Refunds

Course, Subscription and Service fees are refundable per the terms of agreements between CVO Acceleration of The Business Acceleration Group LLC and the customer.

Final refund decisions are reserved for representatives of CVO Acceleration of The Business Acceleration Group LLC.

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